In business, a handshake and a straight answer used to be enough. Sadly, the telecoms industry has drifted away from those values. Today, many companies are finding themselves stuck in contracts they never realised they signed — all because a simple quotation turned out to be anything but.

At Kingston Technologies Group, we’ve recently been contacted by several businesses who believed they were approving prices, only to later discover that they’d signed a binding multi-year agreement. In some cases, the paperwork wasn’t clearly labelled as a contract, the terms weren’t discussed, and the customer had no idea they were committing to years of service and strict cancellation rules.

🚫 When a “Quote” Isn’t Just a Quote

What appears to be a harmless cost estimate can sometimes include pages of small-print terms, buried within a document. Hidden within these can be clauses that commit the business to:

• 24-month minimum terms
• Automatic 12-month renewal periods
• Cancellation only by posted letter
• Full fees payable even if service quality is poor

If a provider doesn’t clearly explain these terms before asking you to sign, that should raise serious concerns. In our opinion, no ethical business should rely on confusion to retain a customer.

👍 Our Approach: Straightforward, Plain-English Telecoms

We believe that telecoms should be honest, traditional and easy to understand:

• We explain every term clearly before you sign.
• We do not trap anyone into automatic renewals.
• We keep paperwork plain and fair.
• Our customers stay with us because they want to, not because they’ve been tied down.

That’s how we’ve always worked — ever since we first opened our doors in 1998.

🔍 Need Help Reviewing a Telecom Quote?

Whether you use us or not, we’re happy to take a look at any telecom quote or contract you’ve received. If something doesn’t look right, we’ll tell you honestly and without obligation.

We’d rather help a business avoid a bad deal than see another company caught by small print.

---

💬 Final Thought

In difficult trading times, every business needs suppliers who behave responsibly. Telecoms might be a modern service, but trust is still built the old-fashioned way — with honest explanations, fair terms and a relationship based on choice rather than tricks.

If that sounds like the way you’d prefer to work, we’re here to help.