The Hidden Costs of Moving Office Without a Telecoms Plan

An office move should be an exciting step — a sign of growth, new opportunities, and a fresh start. But one area catches more businesses out than almost anything else: telecoms. Broadband, phone lines, number porting, mobile signal, and installation lead times can all cause delays if they’re not planned properly. And those delays often come with a real cost.

Here are the hidden pitfalls that many businesses only discover after the van has left the old office.

1. Downtime That Stops Work Completely

Arriving at a new office without working broadband or phones isn’t just inconvenient — it can grind the business to a halt. Staff can’t take calls, card machines won’t work, cloud systems won’t load, and customers quickly become frustrated.

Even a single day of downtime can cost far more than the move itself.

2. Lead Times That Catch Businesses Out

Fibre installations often take longer than expected — sometimes weeks. Number porting can’t be done instantly, and engineer appointments rarely appear at short notice.

A move without checking these timelines almost always leads to delays.

3. Paying for Two Buildings at Once

If telecoms aren’t ready in time, many businesses end up keeping the old office active for longer — meaning double rent, double utilities, and double broadband for the overlap period.

It’s an unnecessary cost that can be avoided with early planning.

4. Incorrect Services Ordered in a Rush

Last-minute decisions often lead to choosing the wrong broadband product, an underpowered router, or VoIP licences that don’t match the business structure.

This adds cost now and later, when everything needs correcting.

5. Phone Number Issues

Numbers are the lifeblood of many businesses. Without a telecoms plan:

Numbers may not port in time
Calls may ring out or go to the wrong place
Customers may struggle to get through

Lost calls mean lost revenue — and once a customer hangs up, they rarely call back twice.

6. No Mobile Signal in the New Building

Some offices have poor mobile coverage inside, especially modern insulated buildings. If your team relies on mobiles or VoIP apps, this becomes a major problem after the move.

Checking signal strength before signing the lease avoids surprises on day one.

7. Emergency Services & Compliance Issues

VoIP systems need correct address details so emergency services can locate you. Without updating these properly during a move, you risk compliance issues and delays in urgent situations.

8. Stress and Last-Minute Technical Firefighting

Moves are stressful enough without discovering that your phones won’t work, your broadband isn’t active, or your router hasn’t been configured. A clear telecoms plan removes this pressure and keeps the move organised.

In Summary

Moving office without a telecoms plan creates hidden costs that add up quickly — downtime, missed calls, double rent, wrong services, and a stressful first week.

A bit of preparation now saves both time and money later. Checking availability, ordering the right service, planning number porting, and confirming lead times all make the move smoother.

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