How KTGL Uses ChatGPT to Improve Customer Service

At KTGL, customer service has always been built on something simple: real people, local support, and a genuine desire to help. Over the years, technology has changed, broadband speeds have increased, and VoIP systems have become more advanced — but our approach has stayed the same. We use every tool available to serve our customers better, and one of the newest additions to that toolkit is ChatGPT.

While we still do things the traditional way — answering the phone, visiting customers, and keeping everything personal — ChatGPT has helped us work more efficiently behind the scenes. Here’s how it’s improving the service our customers receive every day.

1. Faster, Clearer Communication

ChatGPT helps us prepare messages, replies, and updates quickly and clearly. Whether it’s drafting an email, producing a service explanation, or writing a step-by-step guide, it speeds up the process — meaning customers get answers sooner.

It doesn’t replace the personal touch. It simply helps us deliver information in a more polished, consistent way.

2. Better Technical Guides and Instructions

A lot of customers appreciate straightforward advice — how to check broadband speeds, set up VoIP apps, restart routers, or prepare for an office move. ChatGPT helps turn technical steps into easy-to-follow instructions with plain, sensible wording.

This means fewer delays, fewer misunderstandings, and quicker resolutions.

3. More Helpful Blogs and Updates

We publish regular blogs about connectivity, broadband choices, VoIP features, and local telecoms issues. ChatGPT helps shape these articles so customers get practical guidance they can actually use — not jargon, not fluff.

It allows us to share knowledge more regularly and keep customers informed throughout the year.

4. Consistent Information Across All Channels

Whether a customer contacts us by email, LinkedIn, phone or website, they expect the same level of clarity. ChatGPT helps us maintain consistent information so nothing is missed and everything is explained in the same straightforward way.

It supports our team, ensuring customers always receive clear guidance, no matter how complex the topic.

5. Quick Research and Background Checking

When industry changes occur — new fibre availability, regulatory updates, VoIP features, security advice — ChatGPT helps us gather information quickly so we can pass the essentials on to our customers without delay.

We still verify everything through our own channels, but it helps us stay ahead of the curve.

6. More Time for Personal Service

The biggest benefit of all is simple: by handling some of the time-consuming background work, ChatGPT frees us up to do more of what matters — speaking with customers, visiting businesses across the Humber region, and providing the personal, local service KTGL is known for.

Technology hasn’t replaced the human touch. It’s enabled us to offer more of it.

In Summary

ChatGPT has become a useful tool at KTGL — not to replace real service, but to strengthen it. By helping with communication, research, documentation, and day-to-day clarity, it allows us to respond faster and support customers more effectively.

It’s another step in ensuring that businesses and homes across Hull and the Humber get the reliable, friendly service they deserve.

CustomerService #KTGL #ChatGPT #AIForBusiness #HullBusiness #HumberRegion #EastYorkshire #Broadband #VoIP #TechSupport #LocalBusiness