Broadband is something most businesses only think about when it goes wrong. As long as emails send and websites load, it’s easy to assume everything is fine. In reality, many businesses are operating with broadband setups that are poorly matched to how they actually work.

After years of supporting organisations across Hull and the Humber region, we see the same mistakes time and again.

Mistake 1: Choosing on Price Alone

One of the most common errors is selecting broadband purely on headline price. Introductory offers and attractive monthly figures often hide limitations such as:

• Long minimum contract terms
• Heavy contention during working hours
• Slow fault resolution and offshore support

Cheap broadband can quickly become expensive when downtime costs staff time, missed opportunities, and frustrated customers.

Mistake 2: Underestimating Usage

Many businesses underestimate how much bandwidth they really need. Cloud accounting, CRM systems, Microsoft 365, VoIP phone systems, video meetings, remote access, and backups all run simultaneously during the day.

A connection that was “fine a few years ago” may now be struggling quietly in the background, leading to slow systems and poor call quality.

Mistake 3: Ignoring Upload Speeds

Download speed gets all the attention, but upload speed is just as important for modern businesses. Video calls, cloud backups, sending large files, and VoIP calls all rely heavily on upload capacity.

Insufficient upload speed is often the hidden cause of poor call quality and unreliable remote working.

Mistake 4: No Thought Given to Resilience

Many businesses operate with a single internet connection and no fallback. When it goes down, work stops.

Even a simple backup connection — properly configured — can keep email, phones, and essential systems running during an outage. Yet resilience is often overlooked until after the first serious incident.

Mistake 5: Not Knowing Who to Call

When broadband fails, knowing who to contact matters. Too many businesses are passed between call centres, ticket numbers, and scripted responses, while their operation grinds to a halt.

Clear accountability and local support make a real difference when time matters.

Getting Broadband Right Is About Fit, Not Guesswork

A good business broadband setup should be:

• Matched to how your business actually operates
• Scalable as your needs change
• Supported by people who understand your setup

At KTGL, we take the time to assess how a business works before recommending a solution. That approach avoids overpaying, under-specifying, and unnecessary disruption later on.

If you’re not completely confident that your business broadband is set up correctly — or if you’ve simply carried on with what you’ve always had — now is a sensible time to review it.

👉 Learn more about our business broadband solutions or speak to me, Rod Walker:
📞 01482 291292
📧 rod@ktgl.co.uk
🌐 https://www.ktgl.co.uk

Getting broadband right isn’t about chasing deals. It’s about putting a solid foundation under your business for the year ahead.

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