Help When You Need It
We pride ourselves on providing friendly, local support.
Whether you need help setting up your broadband or VoIP system, reporting a fault, or just have a quick question, our team is here to help.
We don’t use call centres — you’ll always speak to someone who knows what they’re doing and can sort things out quickly.
How to Contact Support
📞 Telephone: 01482 291291
📧 Email: support@ktgl.co.uk
Our support hours are:
Daily: 08:30am – 6:00pm
If you contact us outside office hours, please leave a message or send an email — a member of our team will respond as soon as possible.
Reporting a Fault
If you experience a problem with your broadband, VoIP or mobile service, please include the following details when you contact us:
- Your name and company (if applicable)
- Service type (broadband, VoIP, mobile, etc.)
- The number or circuit reference (if known)
- A brief description of the problem
- When the issue started
We’ll log your fault, run initial diagnostics and keep you updated until the issue is resolved.
Remote Support
In some cases, our engineers can resolve issues remotely.
If requested, we may ask you to visit our Remote Assistance page or run a small tool to allow secure access to your system.
This helps us diagnose and fix problems faster, without needing a site visit.
Useful Links & Tools
- Click here to learn how to check your broadband speed.
- Click here to find out more about logging into the Business Portal for your BT Hosted VoIP service.
- Click here to learn how to install Webex on your mobile device
- Click here for the most popular Feature Access Codes so you can activate, deactivate or interrogate features directly from a handset.
- [Email Settings Guide] – For configuring VoIP voicemail to email
- [Download PDF Guides] – For installation and user manuals
Frequently Asked Questions
Q: My broadband seems slow — what should I do?
A: First, run a speed test and reboot your router. If speeds are still lower than expected, contact us so we can check the line.
Q: Can I keep my existing phone number when switching to KTGL VoIP?
A: Yes. In most cases, we can port your existing number over with no interruption to service.
Q: How long does it take to install broadband?
A: Most new fibre broadband services are installed within 10–15 working days, depending on the network provider and location.
Q: Do you offer out-of-hours support?
A: Our office hours are Daily 9am to 6pm, urgent service issues are monitored and handled as soon as possible.
We’re Here to Keep You Connected
We’ve built our reputation on reliability and personal service.
If you ever need help, you’ll find we’re only a call or an email away — ready to get you back up and running quickly.
ktgl.co.uk 