One Touch Switching for Residential Broadband
Switching your home broadband to KIPCOM Limited (KTGL) is now simpler, clearer and easier.
Under the One Touch Switching process, you only need to contact your new provider — that’s us. We will manage the switching process with your existing provider on your behalf.
What is One Touch Switching?
One Touch Switching is the industry process introduced by Ofcom to make switching broadband and landline services easier for residential customers. It means you no longer need to contact your current provider to arrange the switch yourself.
How switching to KTGL works
- Contact KTGL and tell us you would like to switch.
- We take your details and confirm the service you want.
- We submit the switching request through the official switching process.
- Your current provider confirms any important information, such as early termination charges or services that may be affected.
- We agree the switch date with you.
- Your broadband moves to KTGL on the agreed date.
What you need to do
In most cases, you do not need to contact your current provider.
Please provide us with:
- Your full name
- Service address
- Current broadband provider
- Telephone number, if linked to the service
- A copy of your latest bill, if available
Important things to know
Your current provider may tell you about any charges, contract terms or services affected by the switch.
If you have bundled services, alarms, care systems, card terminals or anything else connected to your broadband or phone line, please tell us before switching.
Why switch to KTGL?
KTGL is a local, long-established provider based in East Yorkshire.
You keep the same underlying broadband connection where possible, but your billing, support and customer service move to KTGL.
That means local help, clear communication and someone you can speak to directly.
Ready to switch?
Switching broadband doesn’t have to be complicated
With KTGL, you’re dealing with a local company that’s been supporting customers across Hull and East Yorkshire since 1998.
If you’d like to discuss switching your broadband service, get in touch with Rod Walker and he’ll talk you through the process.
☎ 01482 291292
✉ rod@ktgl.co.uk
No obligation. No pressure. Just straightforward advice from a local provider.